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ORDER PROCESSING
PROCESSING NOTICE: We are currently experiencing processing delays. Allow up to two weeks for processing prior to shipping for all orders. An email will be sent to the address provided during checkout with information on processing status.
For “Pre-Order” items, refer to the estimated ship date on the specific product pages.
For “Pre-Order” items, refer to the estimated ship date on the specific product pages.
RETURNS
Purchases may be returned according to the LAPOINTE Returns Policy.
Items purchased from shopLAPOINTE.com are eligible for returns up to 14 days after receipt. Eligible returns must be unworn, with tags intact, in original packaging, and in the same condition in which you received it.
Upon receipt of the returned item(s) in acceptable condition, allow 1-4 business days for return processing. A refund will be issued in the form of the original payment method used at the time of purchase. Shipping and handling charges are non-refundable. Account reflection of credited funds varies by bank and credit card company.
LAPOINTE does not currently accept returns for orders shipped outside of the United States.
To initiate a return, login to your shopLAPOINTE.com Account or reference the original Order Confirmation email.
To return through your Account, login and select the relevant Order No. in “YOUR ORDERS” purchase history. Click “RETURN” and follow prompts to select the item(s) and “CREATE LABEL” to generate a return shipping label.
To return through your email confirmation, select “RETURN” on the email. Follow prompts to initiate the return and create a shipping label.
EXCHANGES
Items purchased from shopLAPOINTE.com are currently ineligible for exchange. To purchase a different style, size, or color, complete a new purchase while your return is processed separately.