Customer Care
Account
Create an account to expedite future purchases. An account saves frequently used addresses, allows easy access to purchase history, and simplifies the return process. Guest checkout is also available.
Size Guide
For general sizing information and details, refer to the LAPOINTE size guide. Additional size and fit information is available on individual product pages.
Order Status
Domestic orders are processed within 1-3 business days and international orders are processed within 1-7 business days. An email notification will confirm order receipt and processing. Once an order has shipped, a shipping confirmation email will provide tracking details. Refer to the order summary or individual product page to identify the shipping date for pre-ordered items.
Modify/Cancel Orders
Order modifications and cancellations may not be guaranteed. If you have not yet received shipping confirmation and would like to modify your order, email: customercare@shopLAPOINTE.com.
Returns
Purchases may be returned according to the LAPOINTE Returns Policy. Items purchased from shopLAPOINTE.com are eligible for returns up to 14 days after receipt. Eligible returns must be unworn, with tags intact, in original packaging, and in the same condition in which you received it.
Upon receipt of the returned item(s) in acceptable condition, allow 1-4 business days for return processing. A refund will be issued in the form of the original payment method used at the time of purchase. Shipping and handling charges are non-refundable. Account reflection of credited funds varies by bank and credit card company. LAPOINTE does not currently accept returns for orders shipped outside of the United States. To initiate a return, visit shoplapointe.loopreturns.com.
Exchanges
Items purchased from shopLAPOINTE.com are currently ineligible for exchange. To purchase a different style, size, or color, complete a new purchase while your return is processed separately.
Ship-to Destinations
shopLAPOINTE.com currently ships to the United States, Canada, Mexico, the European Union, the United Kingdom, Norway, Switzerland, China, Hong Kong, Japan, South Korea, and Australia. Order inquiries regarding countries not listed can be emailed to: customercare@shopLAPOINTE.com. Orders shipped outside of the United States are final sale. Refer to our Shipping Policy for more information on the LAPOINTE International Shipping Policy and the Duties and Taxes associated.
Payment methods
shopLAPOINTE.com accepts all major credit cards including Visa, MasterCard, American Express, & Discover. Apple Pay and Shop Pay are also accepted. The above methods of payment will be charged in full at the time of purchase for all orders, including pre-orders.