Privacy policy

Privacy

AS OF JUNE 16, 2023

S.Love LLC d/b/a LAPOINTE (“LAPOINTE”, “we”, “our”, “us”) respects the privacy rights of its online visitors (“you” “your”, “yours”) and recognizes the importance of protecting the information collected about you. This Privacy Policy addresses the use and disclosure of personal information we collect from you, including how such information is collected and securely stored, when it is shared with others, and how you can request its correction or deletion.

BY VISITING THIS WEBSITE (THE “WEBSITE”), OR PROVIDING YOUR INFORMATION TO US, YOU ARE ACCEPTING THE PRACTICES DESCRIBED IN THIS PRIVACY POLICY AND OUR COOKIE POLICY (WHICH IS INCORPORATED HEREIN).

For more detailed information on our use of “cookies”, including instructions for disabling cookies, please view the section below under the heading "Cookies Policy".

Please exit this website immediately if you do not accept this Privacy Policy or our Cookie Policy, or if you are accessing the website in a country or other territory where use of the website is not permitted.

WHAT INFORMATION DO WE COLLECT AND HOW IS IT USED?

LAPOINTE collects and stores information from visitors to this website and/or our affiliated social media accounts, including those who register their information online, subscribe to our email newsletter, engage with us through social media or customer care, participate in surveys, or who use the online store. For example, when you place an order, we collect and store some or all of the following information that you provide: name, billing address, shipping address, email address, birthdate, credit card number and expiration date. This information is used to provide the products and services that you have ordered or requested, to process and ship orders, to send order and shipping confirmations and to provide customer service. This information also may be used for our own marketing and internal business purposes, and to contact you about sales, special offers and new site features, unless you have opted not to receive promotional communications in connection with this website. To serve you better, we may combine information you give us with other information that we have previously collected from you and/or is publicly available. We collect several types of information from and about users of our website, including:

  • IDENTIFIERS, such as name, postal address, e-mail address, telephone number, IP address, information that is about you but individually does not identify you; and/or or any other identifier by which you may be contacted online or offline
  • FINANCIAL INFORMATION that you voluntarily provide us with when doing things such as fulfilling orders, process payments, to fulfill your requests, and to contact you or the product recipient(s) in the event of order or delivery difficulties.
  • COMMERCIAL INFORMATION, such as records or products or services purchased, obtained or considered, when you voluntarily provide us with this information. We use that information to fulfill Orders, to fulfill your requests, to contact you or the product recipient(s) in the event of order or delivery difficulties, and to send communications regarding our Products, services, and promotions.
  • NETWORK ACTIVITY INFORMATION, such as browsing history, device type, browser type, IP address, search history, a consumer’s interaction information, information about your internet connection, the equipment you use to access our Website, and usage details in order to see which areas of our Website are most visited and to analyze and improve the quality of your online experience by providing more of the most visited and desired features and services to give our customers a fulfilling shopping experience.
  • CLASSIFICATION INFORMATION, including demographic information such as birth date, age, and gender, when you establish an account or take a survey.
  • INFERENCES drawn from any of these personal information categories to create for your reflecting your preferences, characteristics, psychological trends, predisposing, behaviors, attitudes, intelligence, abilities and/or aptitude.

Also, like many websites, we use “cookies”, which are files stored on your computer’s hard drive by your browser. We use cookies to ascertain which web pages are visited and how often, to make our website more user friendly, and to give you a better experience when you return to the website. For example, cookies allow us to save your password so you do not have to re-enter it every time you visit our website. Most browsers accept cookies automatically but allow you to disable them. While you are free to decline cookies, we recommend that you leave cookies “turned on” so that we can offer you a better shopping experience on this website. For more detailed information on our use of “cookies”, including how to disable them, please view our Cookies Policy below.

HOW LONG IS YOUR INFORMATION STORED?

We will not retain your data longer than is necessary to fulfill the purposes for which it was collected or as required by applicable laws or regulations. If you request deletion of your personal information by contacting us, via email at customercare@shopLAPOINTE.com or via phone at (212)-226-7277, all of your personal information collected by LAPOINTE will be deleted, as required by applicable law.

YOUR CALIFORNIA RIGHTS

LAPOINTE collects various types of personal information about you both online and offline, as described in this Privacy Policy. Under California law, customers of LAPOINTE who residents of California may request certain information about our disclosure of personal information during the prior calendar year to third parties for their direct marketing purposes. If you are a California resident, you have certain rights with regard to your personal information:

  • You may make an information request, up to two times every 12 months, (i) the categories of personal information LAPOINTE has collected about you; (ii) the categories of sources from which LAPOINTE has collected personal information about you; (iii) the business or commercial purpose for collecting or selling your personal information; (iv) the categories of third parties with whom LAPOINTE shares personal information; (v) the specific pieces of personal information LAPOINTE has collected about you; (vi) the categories of personal information that LAPOINTE shared for business purposes; (vii) the categories of personal information that LAPOINTE has sold, the types of companies that have received that information, and the categories of personal information each recipient obtained.
  • You may request a portable copy of your personal information.
  • You may request that LAPOINTE delete your personal information, subject to certain exceptions allowed under applicable law.
  • You may exercise these rights through your online account or by contacting us at (212)-226-7277 or via email at customercare@shopLAPOINTE.com or by writing to us at:

LAPOINTE LLC
31 HOWARD ST. 3rd FLOOR
NEW YORK, NY 10013

We may take reasonable steps to verify your identity prior to responding to your requests. We sometimes provide financial incentives to consumers who share personal information. Most often, this occurs in the form of sharing your email address with us in exchange for a discount on your first order. We will not discriminate against you for exercising any of the rights described above. Specifically, we will not:

  • Deny you goods or services.
  • Charge you different prices or rates for goods or services, including through the use of discounts or other benefits or imposing penalties.
  • Provide you with a different level or quality of goods or services.
  • Suggest that you will receive a different price or rate for goods or services or a different level or quality of goods or services.

IS INFORMATION COLLECTED FROM CHILDREN?

This website is not intended or directed to anyone under the age of 16. We do not sell or ship any items ordered through this website directly to anyone who we know to be under the age of 16, nor do we collect any personal information from anyone who we know to be under the age of 16. If you are under the age of 16, you should use this website only with the involvement of a parent or guardian and should not submit any personal information to us.

DOES LAPOINTE SHARE YOUR INFORMATION WITH OTHERS?

We do not share, sell, or rent any personal information that you provide to us through this website with other except with your consent or as described in this Privacy Policy.

We may share your personal information with our subsidiaries, affiliates and/or partners (collectively, “Affiliates”) in connection with marketing and promotional material distribution and initiatives related to LAPOINTE products and/or services.

The information that we collect from you may be transferred to, and stored at, a destination inside or outside the US. Information we collect may also be processed by staff operating inside or outside the US who work for us, our Affiliates or for one of our suppliers or service providers. Such staff may be engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. At all times, we take reasonable steps to ensure that your personal information is treated securely and in accordance with this Privacy Policy. By submitting your personal information, you agree to this transfer, storing or processing.

We may engage third parties to perform services in connection with the operation of our business. Examples of these services include payment processing and authorization, fraud protection and credit risk reduction, product customization, order fulfillment and shipping, marketing and promotional material distribution, website evaluation, data analysis and, where applicable, data cleansing. We provide personal information to these third parties, but we authorize them to use this information only in connection with the services they perform.

In the unlikely event of a sale of some or all of our business, LAPOINTE may disclose your personal information to a purchaser that agrees to abide by the terms and conditions of this Privacy Policy. You should also be aware that we may disclose specific information about you if required to do so by law, governmental request, process or court order or based on our good faith belief that it is necessary to conform or comply with such law, request or court order or to protect the users of our websites or the public.

THIRD PARTY INFORMATION COLLECTION

  • Shopify : Our online store is hosted by Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you. Your personal information is stored through Shopify’s data storage, databases and the general Shopify application. They store your personal information on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After your transaction is completed, your purchase transaction information is deleted. All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. For more insight, you may also want to read Shopify’s Terms of Service available at https://www.shopify.com/legal/terms or Shopify’s Privacy Policy available at https://www.shopify.com/legal/privacy.
  • JAS : We utilize JAS as our international e-commerce fulfillment service. JAS will have access to order information about customers order information in order to fulfill orders. JAS will only store this information for the time period necessary to fulfill orders. All information is protected by administrative, technical and physical safeguards. For more information, you may also want to read JAS’s privacy policy, available at https://www.jas.com/privacy.html.
  • Affiliate : Rakuten Advertising may collect personal information when you interact with our digital property, including IP addresses, digital identifiers, information about your web browsing and app usage and how you interact with our properties and ads for a variety of purposes, such as personalization of offers or advertisements, analytics about how you engage with websites or ads and other commercial purposes. For more information about the collection, use and sale of your personal data and your rights, please use the below links:
    Privacy policy : https://rakutenadvertising.com/legal-notices/services-privacy-policy/
    Your rights : https://rakutenadvertising.com/legal-notices/services-privacy-rights-request-form/

SECURITY

The security of your information is very important to us and will only collect personally identifiable information to the extent we deem necessary to serve you in view of our legitimate business purposes as set out above. We use Secure Socket Layer (SSL) encryption technology to protect the security of your online order information.

Any information stored by us is treated as confidential. All information is stored securely and is accessed by authorized personnel only. We implement and maintain appropriate technical, security and organizational measures to protect your personal information against unauthorized or unlawful processing and use, and against accidental loss, destruction, damage, theft or disclosure. In the unlikely event of a security breach compromising your personally identifiable information, we will notify you within 72 hours of our becoming aware of its occurrence.

While we implement these and other security measures on our sites, please note that 100% security is not always possible. You play a role in protecting your information as well. Because your password permits access to your personal information, please keep your password secret and do not disclose it to others.

HOW CAN YOU OPT-OUT OR WITHDRAW YOUR CONSENT?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you for the continued collection, use or disclosure of your personal information, at any time, by contacting us at (212)-226-7277 or via email at customercare@shopLAPOINTE.com.

HOW CAN YOU CORRECT OR DELETE YOUR PERSONAL INFORMATION?

If you are registered with LAPOINTE and/or have accessed our website and you would like to correct or delete your personal information, please contact us at (212)-226-7277 or reach out to us via email at customercare@shopLAPOINTE.com.

PRIVACY POLICY UPDATES

We may update this Privacy Policy from time to time. Whenever we make a change, we will post the updated policy at this website and we encourage you to check our policy periodically. If we make a material change to this Privacy Policy that would lessen your privacy rights, we will either continue to honor our prior policy for information that we collected when it was in force, or we will ask for your consent to the change. If you have any questions or concerns regarding this Privacy Policy, please contact us at customercare@shopLAPOINTE.com or write to us at the following address:

LAPOINTE LLC
31 HOWARD ST. 3rd FLOOR
NEW YORK, NY 10013

LAPOINTE COLLECTS AND STORES INFORMATION FROM VISITORS TO THIS WEBSITE AND/OR OUR AFFILIATED SOCIAL MEDIA ACCOUNTS, INCLUDING THOSE WHO REGISTER THEIR INFORMATION ONLINE, SUBSCRIBE TO OUR EMAIL NEWSLETTER, ENGAGE WITH US THROUGH SOCIAL MEDIA OR CUSTOMER CARE, PARTICIPATE IN SURVEYS, OR WHO USE THE ONLINE STORE. FOR EXAMPLE, WHEN YOU PLACE AN ORDER, WE COLLECT AND STORE SOME OR ALL OF THE FOLLOWING INFORMATION THAT YOU PROVIDE: NAME, BILLING ADDRESS, SHIPPING ADDRESS, EMAIL ADDRESS, BIRTHDATE, CREDIT CARD NUMBER AND EXPIRATION DATE. THIS INFORMATION IS USED TO PROVIDE THE PRODUCTS AND SERVICES THAT YOU HAVE ORDERED OR REQUESTED, TO PROCESS AND SHIP ORDERS, TO SEND ORDER AND SHIPPING CONFIRMATIONS AND TO PROVIDE CUSTOMER SERVICE. THIS INFORMATION ALSO MAY BE USED FOR OUR OWN MARKETING AND INTERNAL BUSINESS PURPOSES, AND TO CONTACT YOU ABOUT SALES, SPECIAL OFFERS AND NEW SITE FEATURES, UNLESS YOU HAVE OPTED NOT TO RECEIVE PROMOTIONAL COMMUNICATIONS IN CONNECTION WITH THIS WEB SITE. TO SERVE YOU BETTER, WE MAY COMBINE INFORMATION YOU GIVE US WITH OTHER INFORMATION THAT WE HAVE PREVIOUSLY COLLECTED FROM YOU AND/OR IS PUBLICLY AVAILABLE.

Cookies

AS OF JUNE 16, 2023

S.Love LLC d/b/a LAPOINTE (“LAPOINTE”, “we”, “our”, “us”) uses cookies on the sallylapointe.com website. Our Cookies Policy explains what cookies are, how we use cookies, how third-parties we may partner with may use cookies on our website, your choices regarding cookies and further information about cookies. BY USING THE WEBSITE, YOU CONSENT TO THE USE OF COOKIES. SHOULD YOU WISH TO DISABLE THE USE OF COOKIES, PLEASE REFER TO THE INSTRUCTIONS UNDER THE HEADING BELOW ENTITLED “HOW CAN YOU DISABLE COOKIES?”

WHAT ARE COOKIES?

Cookies are small pieces of text sent to your web browser by a website you visit. A cookie file is stored in your web browser and allows the website or a third-party to recognize you and make your next visit easier and the website more useful to you.

Cookies can be “persistent” or “session” cookies. Persistent cookies remain on your personal computer or mobile device when you go offline, while session cookies are deleted as soon as you close your web browser.

HOW DO WE USE COOKIES?

When you use and access our website, we may place a number of cookies files in your web browser. We use cookies to enable certain functions of the website, to provide analytics for our strategic initiatives and to store your preferences.

The information we collect automatically is only statistical data and does not include personal information. It helps us to improve our website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our website.

First-party cookies. We use both session and persistent cookies on the website and we use different types of cookies to run the website:

Essential cookies. We may use essential cookies to authenticate users and prevent fraudulent use of user accounts.

Preferences cookies. We may use preferences cookies to remember information that changes the way the website behaves or looks, such as the “remember me” functionality of a registered user or a user’s language preference.

Analytics cookies. We may use analytics cookies to track information how the website is used so that we can make improvements. We may also use analytics cookies to test new advertisements, pages, features or new functionality of the website to see how our users react to them.

Our e-commerce store is hosted by Shopify Inc. We utilize certain third party services within the Shopify platform to process orders. Certain of those third party service providers may utilize their own cookies in connection with the services they provide. For your convenience, here is a list of cookies that we use in connection with the Shopify platform. We’ve listed them here so you can choose if you want to opt-out of cookies or not.

  • _session_id, unique token, sessional, allows Shopify to store information about your session (referrer, landing page, etc).
  • _shopify_visit, no data held, persistent for 30 minutes from the last visit, used by our website provider’s internal stats tracker to record the number of visits.
  • _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, counts the number of visits to a store by a single customer.
  • cart, unique token, persistent for 2 weeks, stores information about the contents of your cart.
  • _secure_session_id, unique token, sessional
  • storefront_digest, unique token, indefinite, if the shop has a password, this is used to determine if the current visitor has access.

We utilize JAS as our international e-commerce fulfillment service. JAS may utilize cookies, including functionality cookies and analytics cookies, in connection with the services they provide. Declining cookies may result in some features not working properly. For more information, you may also want to read JAS’ cookie policy, available at https://www.jas.com/cookies.html.

THIRD-PARTY COOKIES

In addition to our own cookies, we may also use various third-party cookies to report usage statistics of the website and/or deliver advertisements on and through the website. Third-party cookies do not collect your personal information.

HOW CAN YOU DISABLE COOKIES?

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). See below for information on how you can opt out of behavioral tracking on this website and how we respond to web browser signals and other mechanisms that enable consumers to exercise choice about behavioral tracking.

If you’d like to delete cookies or instruct your web browser to delete or refuse cookies, please visit the help pages of your web browser, as described below:

For the Chrome web browser, please visit this page from Google:
https://support.google.com/accounts/answer/32050

For the Internet Explorer web browser, please visit this page from Microsoft:
http://support.microsoft.com/kb/278835

For the Firefox web browser, please visit this page from Mozilla:
https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored

For the Safari web browser, please visit this page from Apple:
https://support.apple.com/kb/PH21411?locale=en_US

For any other web browser, please visit your web browser's official web pages.

Web site Analytics opt-out:
To opt out of your usage of our Website being included in our Google analytics reports, please visit:
https://tools.google.com/dlpage/gaoptout

COOKIE POLICY UPDATES

We may update this Cookie Policy from time to time. Whenever we make a change, we will post the updated policy at this website and we encourage you to check our policy periodically. If we make a material change to this Cookie Policy that would lessen your privacy rights, we will either continue to honor our prior policy for information that we collected when it was in force, or we will ask for your consent to the change. If you have any questions or concerns regarding this Cookie Policy, please contact us at customercare@shopLAPOINTE.com or write to us at the following address:

LAPOINTE CUSTOMER CARE
31 HOWARD STREET, 3rd FLOOR
NEW YORK, NY 10013